What is RCA?

What is RCA? 



a)Run Chart Analysis.
b)A set of business tools that are used to calculate revenue within a collaborative environment.
c)Relative Control Analysis
d)A set of business tools and techniques that are used to identify the root causes of business problems or events.





Answer: D

Why does a company conduct a JAD?

Why does a company conduct a JAD? 




a)To assess the capability of its information system in the presence of a number of stakeholders.
b)To assess the productivity of the different departments.
c)To assess the progression of implemented changes.
d)To analyze the data gathered by the specific stakeholders.




Answer: A

The Lens Model explains:

The Lens Model explains: 


a)Customer segmentation
b)Customer purchasing trend
c)Customer needs
d)Customer hierarchy





Answer: C